FAQ

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Here are answers to the questions we see most often. If your question isn’t listed here, feel free to ask it here.

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I need guidance with exercise. Can you help?

Many of our clients actually say the same thing! Come and meet us and see for yourself just how different our approach is to regaining health and fitness.Give us a call now to organise a free, no-obligation tour from one of our wonderful team members.

I don't want to be a body builder or elite athlete - can you still help me?

Absolutely – we work with you to set your goals. We don’t force you to train for a marathon if all you want to be able to do is get through your normal daily routines with more energy, or just slim down and tone up a little, or get support in an area of health or lifestyle you are struggling to make progress in.

How do I work with you?

We always start with an Initial Needs Assessment which is a 60 minute consultation to assess where you are at, identify any injuries or weaknesses, as well as set some goals. We then put together a program that is tailored specifically to you. From there we like to see you at least once a week for 30 minutes to help you with the exercises and keep you on track. We also include a homework program for you to complete between sessions with your trainer. Your program is designed to be ongoing so we are with you for as long as you need us.

Do I need a referral?

Not at all! While many of our clients are referred by their health and medical professionals, this is not necessary. You can just contact us and book to see one of our exercise physiologists!

What about pricing?

An initial consult is $199, and a standard 30 min session is $105*, which you can pay as you go.

*While this is our standard ‘pay-as-you-go’ rate, cheaper options are available depending on your purchase choice.

What payment options are there?

For in-person services you can pay via card, cash, or credit card at reception, for online services we accept debit or credit cards. You have the choice to pay-as-you-go, or you can discount your sessions by purchasing a pack payment, or setting up an auto-renewal or a weekly direct debit. Ask at reception about these options next time you’re here.

What is the cancellation policy?

We just ask for 24 hours notice of cancellation. This can be done via email to info@informhealth.com, or phone call to (08) 8431 2111 where a message can be left after hours or even via reply sms to your appointment reminder text message!

Can I claim your services under my private health?

You should be able to claim a little back on exercise physiology services. We do not have a HICAPS machine so it is simply a matter of submitting your receipts to your provider. Generally it is best to check with your provider what your rebates will be.

Can I see you under a referral from my GP?

Yes. If you qualify, your GP can refer you into The EPC program which entitles eligible people up to 5 subsidised sessions through Medicare for treatment of a chronic condition. If you are referred, you will receive a rebate for each of the 5 sessions. Full payment is required at the time of consultation and our admin team will submit the claim to Medicare on your behalf.

Do I need to be suffering from a chronic health condition to see you?

Absolutely not! Exercise physiologists are health professionals whose services can be used for anyone. Here at iNform we specialise in creating movement journey’s for everyone based entirely on that individual. Whether the goal be pain based or performance based, we can help!

What do I bring to my first appointment?

For your first visit just bring anything you think may be relevant to your health currently. This could be recent medical reports or scans.

What do I need to wear to my appointments/sessions?

As most of your sessions will be out on the gym floor just wear something comfortable that you can easily move around in as well as walking shoes or sneakers

What is an exercise physiologist?

An accredited exercise physiologist (AEP, or EP) is an Allied Health professional who specialises in the use of exercise to help patients get fitter and healthier. Exercise physiologists undergo 4 years of university training plus ongoing accreditation requirements, qualifying them to treat clients with medical conditions through exercise prescription and rehabilitation plans.

iNform’s Exercise Physiologists are experienced in treating conditions such as arthritis, diabetes, cardiovascular disease, chronic and persistent pain, cancer and depression and can help you find the best way to exercise and take charge of these so that you can focus on living your life.

Our Exercise Physiology services are covered by many private health funds giving you greater accessibility to these specialised services. If you currently suffer from a chronic health condition you may also qualify for Medicare or DVA rebates.

FAQ